Ett känt problem för BG-E2 Canon. Se nedan...
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To customers using the EOS 20D/EOS 20Da with Battery Grip BG-E2
Thank you for using Canon Products.
It has been discovered that when using Battery Grip BG-E2 with EOS 20D/20Da digital SLR cameras, there are a limited number of cases that, even with fully charged batteries (exclusive battery pack or NiMH battery) or unused AA size batteries, only few shots can be taken or ”bc” is displayed immediately.
BG-E2 Battery Grips that cause this phenomenon will be repaired free of charge.
We sincerely apologize for the inconvenience this issue has caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Please refer to the followings for details:
Products concerned:
Battery Grip BG-E2 and Battery Magazine BGM-E2
- Battery Grip BG-E2
Serial Number 000001 - 096000 (shown on the bottom)
- Battery Magazine BGM-E2
Old type products (please refer to the picture below)
* New type products have gold-plated terminals and different configuration.
Phenomenon:
・ Even with a fully charged battery (exclusive battery pack or NiMH battery) or with an unused AA size battery, only few shots can be taken or ”bc” may be displayed immediately.
Notes:
Please note that phenomenon concerned may occur under the following conditions. The products will not be considered as defective in these cases.
・ When a BG-E2 grip with a battery installed is attached to the camera, the camera may not check the battery level correctly. Please attach the grip to the camera, and then install the battery.
・ If AA alkaline batteries are used at temperatures below 20°C, shots may not be taken. Also, the power of the AA alkaline batteries depends greatly on manufacturers and storage conditions. With some AA alkaline batteries, shots may not be taken.
・ The number of shots taken and the level of battery power varies with the quality and the condition of the battery.
・ With nickel-hydrogen batteries, the battery level may not be shown as full even if they are fully charged.
Services offered:
Battery Grip BG-E2:
Will be repaired free of charge.
Battery Magazine BGM E2 for BG E2 Battery Grip:
Will be exchanged with a new product free of charge.
Contact Information for Inquiries:
For inquiries, please contact your local Canon representative.
